natural health

Returns and Refunds


CANCELLING AN ORDER
You may cancel your order at any time prior to your order being processed. Please be aware that orders are usually processed on the same day that they are placed. Simply call our Customer Care line on 020 8964 1171 (International dialling: +44 20 8964 1171) during our opening hours (9.30am to 6.00pm, Monday to Friday, and 10.00am to 4.00pm on Saturday). Alternatively you can notify us of cancellation by email, by emailing cancellation@plantspirit.co.uk with your name, address and order reference number.

RETURNS & REFUNDS
You may also withdraw from the order at any time after it has been dispatched, but no later than 7 working days from the day you receive the product/s. Please call our Customer Care line on 020 8964 1171 (International dialling: +44 20 8964 1171) or email cancellation@plantspirit.co.uk. We will then provide you with instructions on how to return your order to us.

Provided they are unopened and unused, we will be happy to refund the full cost of the products, excluding return postage costs and minus any postage costs incurred by us when sending you the products. (Items returned under our returns policy must be unopened with any seals and shrink-wrap intact). This is in addition to your statutory rights.

If there is a fault with your product, or some other defect with your order, you may return it to us within 7 days of receipt of goods, for a replacement or refund. This does not apply to faults caused by accident, neglect or misuse.

LOST OR DAMAGED GOODS
If you have not received the goods within 10 days of placing your order please contact us by telephone or by email at: info@plantspirit.co.uk. 

If the goods are damaged when you receive them please contact us within 48 hours of receipt by telephone or email at: info@plantspirit.co.uk